NXT Cloud Chat – CRM, Inbox & OTP Login

Changelog

1.2.6

• Retry Web Push jobs after temporary database read failures instead of treating unknown results as missing messages, recipients, enrollments, or unread counts.
• Preserve fan-out progress during retries while retaining existing session, tenant, record-access, retry, and alert-expiry checks. No notification is sent while required database reads fail.
• Keep the Web Push cron schedule available during early bootstrap without loading translations before init; translate its display label during normal initialized requests.
• Improve Web Push cleanup query construction and Plugin Check compatibility without changing cleanup eligibility, retention settings, or tenant boundaries.
• Shorten the parsed readme Description and correct Installation subheadings while preserving external-service and privacy disclosures.

1.2.5

• Added optional session-bound Web Push alerts for new incoming customer messages, independent of Pro and inbox display filters.
• Added a compact notification bell with per-browser enrollment, assigned/team or all-accessible audiences, shared unread counts, optional short previews, and the plugin logo. Previews are off by default.
• Added encrypted subscriptions and VAPID keys, strict Google, Microsoft Edge, Mozilla, and Apple push-service endpoint validation, and permission-checked notification links without a site-wide service worker or polling fallback.
• Added bounded queue processing, retries, per-chat grouping, duplicate suppression, and a five-minute alert lifetime. Newer messages can alert again without replaying older events; explicit tests have distinct notification identities.
• Revoked matching enrollments on logout and checked session, tenant, audience, and record access before sending. Status reads explain login or connection changes without silently re-enrolling the browser.
• Added administrator diagnostics for retained test and incoming-message results, queue state, and current-session eligibility. Database failures report unknown results instead of misleading zero counts, without exposing message content or subscription secrets.
• Integrated Web Push activity with existing retention, read-only preview, manual cleanup, scheduled cleanup, and run summaries. Retention defaults to 1 day and supports 1-30 days without changing existing cleanup settings.
• Preserved active enrollments, pending deliveries, push keys, tenant boundaries, and recent deduplication evidence during cleanup. Partial database failures retain actual deletion totals and report unknown remaining counts safely.
• Handled notification permission errors in the preference panel and added a safe new-window fallback when a notification click finds a closed chat tab. Reloads check only the plugin’s owned worker for updates.
• Raised the whole Free plugin minimum to PHP 8.2, with legacy-readable bootstrap guidance and preservation of existing data on unsupported PHP. Pro 1.2.1 adopts the same PHP requirement; Pro is not required for Web Push.

1.2.4

• Updated the locally bundled Font Awesome Free library to 7.3.1, including matching webfonts and license notices. Versioned stylesheet and font URLs refresh cached assets without using an external CDN.
• Updated workflow source icons in the inbox filters and message sender indicators to use the matching project-diagram symbol.

1.2.3

• Added compact Broadcast, Workflow, System, and Integration source icons below the chat-list ticket filters. All sources start enabled, and each icon can independently hide chats whose latest message has that source.
• Added an Unread-only filter and protected chats with unread incoming messages from source hiding, while retaining ticket, search, and access-scope restrictions. Incoming, manual, and unknown-source chats remain eligible when Unread-only is off.
• Applied source and unread filtering in the server query against the actual latest message, with request-local cache separation and invalidation. Message history and the selected chat remain unchanged.
• Remembered filter choices in browser storage per user and tenant, with safe defaults when storage is unavailable or corrupt, and prevented stale polling responses from replacing newer selections.
• Simplified filtered-cache invalidation, reused identical Unread-only cache results, removed redundant focus styling and unused response metadata, and kept saved source preferences inactive when their controls are absent.
• Kept the new filter icons borderless and background-free, removed the icon-row gap, and reduced the inbox header padding to 8px 16px. Existing messages, schema, and Pro 1.2.0 compatibility are unchanged.

1.2.2

• Added server-side redacted previews for protected workflow template parameters. Masked values and license keys are hidden from every Chat Window user, including administrators, and are not exposed through message history, replies, forwarding, or exports.
• Added shared Unicode-aware template parameter validation and safe field-length errors for compatible Pro sends.
• Added runtime capability discovery for template privacy and parameter validation. Use Pro 1.2.0 for workflow masking and order license-key tokens.
• Privacy applies to newly sent messages only. Existing history and sensitive text received from customers are not retroactively redacted. Workflow configuration and direct database access are outside the Chat Window privacy boundary.

1.2.1

• Renamed the account identifier label to Business / Messaging Account ID across connection settings, validation messages, team access, and dashboard checks. Saved identifiers and API fields are unchanged.
• Added inline and server-side digit-only validation for account and phone-number IDs without numeric conversion or silently removing invalid characters.
• Improved connection diagnostics with readable missing-field errors, Meta error codes and subcodes, and explicit failures for invalid JSON responses.
• Prevented overlapping webhook-token generation requests and stale token responses after account changes, preserved the current webhook setting during completion, and displayed server failure details and translated Meta error labels.
• Removed an unused private Team Access helper and redundant connection dependency includes while preserving public integrations and tenant-scoped behavior.

1.2.0

• Prevented late or out-of-order WhatsApp receipts from downgrading confirmed Delivered or Read status; late acceptance no longer erases a recorded failure.
• Preserved the earliest valid receipt timestamps and cleared stale failure text when delivery or reading is confirmed.
• Added bounded compare-and-swap retries so concurrent receipt updates preserve status and audit evidence.
• Return HTTP 503 with Retry-After when webhook database reads or writes fail, instead of acknowledging unpersisted events. Redelivered batches retain inbound-message deduplication.
• Serialized inbound deduplication and contact writes with a per-phone database advisory lock, preventing overlapping callbacks from creating duplicate messages or automation events. Busy or unavailable locks request redelivery without changing existing records.
• Notify status listeners only after a successful history update and include the resolved history outcome alongside the incoming receipt status.
• Recommended alongside Pro 1.1.8 for separate workflow execution and message delivery reporting.

1.1.9

• Recorded new ticket creation as a distinct New ticket created activity instead of a ticket status change, in chat and ticket timelines.
• Create/Get Ticket now reuses only active tickets and creates a new ticket when all previous tickets are resolved or closed. Incoming messages no longer reopen completed tickets; explicit reopening and snoozed-ticket wake-up remain available.
• Added unique incoming-message agent views and a paginated Viewed by list, including your own first view, entirely in Free.
• Counted only messages visibly observed in the focused chat; polling, offscreen messages, and hidden tabs do not create views. Shared inbox unread flags now update only for observed messages.
• Retried failed unread updates without duplicating agent views or changing first-view times, and respected WordPress’s disabled-avatar setting in the viewer list.
• Added a dedicated tenant-scoped message-view table and read-only integration wrappers. Existing WhatsApp read timestamps and historical read flags are preserved without backfilling agent identities.
• Stopped automatic ticket creation when messages arrive, messages are sent, or chats and media are opened. Existing tickets and their activity are preserved.
• Added a clear No tickets selector state; New Ticket opens the existing panel form for explicit creation.
• Kept authorized ticket-free chats visible in the default inbox while ticket-specific filters match existing tickets only.
• Added compact sender avatars for other agents and source icons for workflow, broadcast, system, and integration messages, with name/source tooltips.
• Preserved ticket and contact assignment access rules for chat, activity, and media requests without creating tickets during authorization.
• Removed unused private helpers, cache constants, and obsolete inbox assignment metadata; consolidated duplicate ticket nonce checks in the shared authorization guard without changing public integration wrappers.
• Recommended alongside Pro 1.1.7 for explicit workflow ticket handling and the ticket.message template-variable fix.

1.1.8

• Added compact multi-select Assignment, Status, and Priority inbox filters, including Following, with permission-aware matching on the same ticket.
• Fixed overdue ticket matching to exclude resolved and closed tickets and protected filter results from stale requests.
• Added compact status and priority counts, followed-ticket highlighting, ticket links in chat activities, and a header ticket count that excludes closed and unassigned tickets.
• Reordered the ticket panel and added a persistent Issue field, required for new panel-created tickets while keeping existing tickets compatible.
• Changed internal notes to author-only Private Notes across activity readers and timelines. Existing notes without an identifiable author are hidden; handoff notes remain shared with authorized handlers.
• Prefilled each ticket’s latest own private note and prevented unchanged note text from being appended again.
• Added ticket text limits and editing counters, with matching server validation, Unicode-safe note storage, and preservation of unchanged older text.
• Limits: Issue and Private Note 5,000 characters; Handoff Note 2,000; Reason 191; customer Message 4,096. Pro 1.1.6 adds matching workflow validation.
• Kept new workflow-generated team notes visible to authorized ticket handlers without exposing personal private notes or older unattributed notes.
• Allowed new tickets to be saved without a customer message. Save & Send now checks required fields, permissions, message content, and reply-window expiry, with a hover/focus tooltip and duplicate-submit protection.
• Corrected UTC reply-window checks and preserved saved tickets when direct message delivery fails.
• Fixed actor lookup for WordPress user rows so manual activities show the recorded user’s name, automated actions show their source, and missing actors are not guessed.

1.1.7

• Fixed bold, italic, strikethrough, and inline code formatting in chat messages and media captions using the shared safe text renderer.
• Added formatting to chat-list previews while preserving the 40-character visible-text limit and Unicode characters.
• Improved chat script cache refresh so updated rendering loads without waiting for a plugin version change.
• Removed duplicate formatting helpers and unreachable message-rendering code.

1.1.6

• Tested compatibility with WordPress 7.1.2.
• Clarified COD workflow guidance for authentication verification, payment methods, and WooCommerce order statuses.
• Removed legacy authentication policy files; settings continue to use the existing shared authentication handler.

1.1.5

• Added a Support settings tab with a tenant-owner toggle for showing or hiding the admin support badge.
• Improved the Chat Window empty state when the connection is invalid, including a direct settings link.
• Added public authentication verification wrappers for integrations that need to require NXT Cloud Chat verification before protected actions.

1.1.4

• Added multiple conversation tickets per contact with an explicitly selected current ticket.
• Added tenant-managed ticket categories with safe archive behavior for referenced categories.
• Redesigned the Chat Window ticket panel for ticket switching and in-panel ticket creation.
• Added unified ticket saving for details, SLA dates, assignment, handoff notes, and internal notes.
• Made the ticket panel the single Chat Window assignment surface and require a member or Access Team for manual ticket saves.
• Linked inbound, direct session, and workflow template messages to their ticket context.
• Added {{ticket.message}} for immutable customer-message use in Ticket Created and Ticket Details Changed workflows.
• Added public multi-ticket and ticket-category wrappers for external integrations.

1.1.3

• Added normalized inbound button, list, and Flow response rendering in the Chat Window.
• Added sent-template message previews in chat without requiring the Pro plugin at display time.
• Added optional verified-login enforcement for Cash on Delivery checkout orders.
• Hardened public template and interactive-message payload parsing with bounded JSON and scalar-only parameter handling.
• Removed an unused duplicate authentication policy controller.

1.1.2

• Added an NXT Floating Chat add-on card to the Upgrade page alongside NXT Cloud Chat Pro.
• Added install, activate, and activated states for the NXT Floating Chat card.
• Updated the NXT Floating Chat card to use the dedicated add-on logo.

1.1.1

• Added credential-free public wrappers for listing configured tenant profiles and resolving an exact tenant profile.
• Added nxtcc_get_primary_display_phone_number() for safely reading the primary connection’s digits-only display phone number.
• Published runtime capability discovery for the new connection-profile readers.
• Fixed connection-profile and credential caches remaining stale after connection settings were updated.

1.1.0

• Added a secure Pro Dashboard aggregate CRM and automation CSV export powered by the shared Free-owned analytics contract.
• Added personal tenant-scoped saved Contact views with a compact selector, default views, secure allowlisted filters, and stable integration wrappers.
• Added a Free-owned aggregate CRM analytics contract for contact health, current workload, tasks, response and resolution time, SLA compliance, lifecycle and tag distributions, and currency-safe deal reporting.
• Redesigned Deals with route-backed Pipelines and Deals views, compact scrollable management modals, live external-source line-item search, integer quantities, deal deletion, stage preview/reordering, duplication, and guarded archive/delete behavior.
• Added configurable per-stage reason requirements and authoritative deal stage-transition history.
• Added manual and calculated deal values plus extensible line items with Manual, WooCommerce, Houzez, and external provider support.
• Added a bounded Free-owned line-item provider contract with stable discovery, search, resolve, pipeline lifecycle, and management wrappers.
• Added Free-owned sales pipelines, stages, manual deal management, contact and line-item links, ownership, expected close dates, stage reasons, and deal activity history.
• Added stable tenant-scoped pipeline/deal wrappers, hooks, capabilities, and CRM deal access-policy checks for Pro and external integrations.
• Added a shared allowlisted, tenant-scoped contact query runtime for secure dynamic segment and external integration use.
• Added a locked Segments Pro menu entry and documented the shared contact-query and Pro segment integration contracts.
• Added a bounded contact-query provider contract so Pro and compatible external plugins can register validated, indexed segment properties.
• Added tenant-scoped CRM lifecycle stages, follow-up tasks, strong duplicate suggestions, and guarded contact merging.
• Added stable lifecycle, task, duplicate-reader, and contact-merge runtime wrappers for Pro and external integrations.
• Expanded the shared Contact Profile with lifecycle controls, follow-up tasks, and confirmed duplicate merging.
• Added tenant-scoped contact tags with a dedicated Tags screen, contact filters, manual and bulk assignment, import defaults, and export support.
• Added stable Free runtime wrappers, capabilities, and hooks for secure external contact-tag integrations.
• Added tenant-scoped contact and chat ownership assignments with manual Contacts and Inbox controls, filtering, bulk updates, and audit history.
• Added stable assignment wrappers and capability discovery for compatible add-ons and external plugin integrations.
• Added concurrency-safe round-robin contact assignment with tenant-role pools, stable route keys, and existing-owner protection.
• Added a tenant-scoped CRM activity timeline foundation with bounded readers, secure writers, automatic contact audit entries, and retention cleanup controls.
• Added a tenant-safe read-only Contact Profile available from Contacts and the Chat Window, including contact details, ownership, message context, and permission-checked CRM activity history.
• Added tenant-editable Access Teams with view-only/manage action levels, assigned/team/all record scopes, and assignment eligibility.
• Added centralized CRM access-policy enforcement across Contacts, Inbox, bulk actions, imports, exports, forwarding, and secure media access.
• Added stable CRM access-policy wrappers and Access Teams discovery for Pro modules and external plugin integrations.
• Added independent conversation ticket management with saved Inbox views, status, priority, subject, category, snoozing, followers, internal notes, and required-note handoffs.
• Added tenant-scoped conversation, assignment-history, and watcher tables with bulk Inbox loading and permanent-contact cleanup.
• Added stable conversation ticket wrappers, activity readers, access checks, and lifecycle hooks.
• Added a stable conversation auto-assignment wrapper with tenant-safe round-robin and least-busy routing through existing assignment pools.
• Added a bounded tenant-scoped SLA candidate reader for efficient Pro deadline catch-up scheduling.
• Added priority-based first-response and resolution SLA targets with WordPress-timezone due dates, overdue Inbox filtering, and a developer customization filter.
• Fixed Deals stage-history timestamps and release-facing admin timestamp fallbacks to display in the WordPress site timezone.
• Confirmed the uninstall cleanup catalog covers all Free and Pro 1.1.0 database tables.

1.0.9

• Redesigned the Free dashboard with compact Pro-style cards for Connection, Messaging and Calling Health Status, and setup help links.
• Added dashboard setup-help links from the existing support badge helper.
• Improved the Messaging and Calling Health Status UI by hiding internal Meta node IDs while preserving the backend health payload.
• Cleaned unused dashboard response fields and UI code after the dashboard redesign.

1.0.8

• Added a shared contact upsert runtime wrapper for compatible integrations and add-ons.
• Added the contact integration writer capability to the Free runtime contract.
• Added Pro feature menu entries with compact Pro badges that open the existing upgrade page when Pro is not installed or the Pro license is inactive.
• Updated Free plugin documentation for Pro abandoned cart recovery, workflow subscription-status checks, and Pro upgrade entry points.

1.0.7

• Added a shared runtime wrapper so compatible add-ons can update contact subscription status safely.
• Routed contact bulk subscribe and unsubscribe actions through the shared tenant-scoped subscription runtime.

1.0.6

• Officially tested and validated compatibility with WordPress 7.0.

1.0.5

• Added a floating Support Portal badge across eligible NXT Cloud Chat admin pages in Free and Pro contexts.
• Improved the support badge UX with expandable and icon-only collapsed states.

1.0.4

• Improved WordPress 6.7+ compatibility by refining translation-loading timing and cleanup catalog text handling.
• Cleaned up i18n and PCP-related warnings in the Free plugin codebase for a more release-ready build.
• Updated the dashboard upgrade call-to-action to point directly to the NXT Cloud Chat product page.

1.0.3

• Added Team Access management for tenant-owner controlled staff permissions inside the plugin.
• Redesigned the Connection settings tab with a more compact branded layout while keeping the existing functionality intact.
• Added cleanup and retention controls for operational data from the plugin.
• Refined Contacts, Groups, History, and Chat Window behavior, including verified-group protections and improved live chat handling.
• Removed development-only debug traces from Contacts admin scripts for a cleaner production build.

1.0.2

• Added the stable runtime compatibility contract and bridge wrappers used by the Pro workflow engine.
• Added additive inbound-message, message-status, and authentication lifecycle hooks for internal integrations.
• Improved release compatibility for the Pro add-on workflow runtime.

1.0.1

• Added WhatsApp login button support for the default WordPress login page and WooCommerce login page.
• Added customizable login button appearance controls.
• Improved dedicated login page and login widget behavior.
• Refined readme content and listing metadata.

1.0.0

• Initial public release of NXT Cloud Chat.
• Core WhatsApp Cloud API integration.
• Chat Window, Contacts, Groups, Message History, and Dashboard.
• Webhook handling with verify-token helper.
• WhatsApp-based login/authentication widget for WordPress users.