Fetchply – AI Chatbot and Live Chat

FAQ

Do I need a Fetchply account?

Yes. The agent runs on Fetchply. You can create a free one during the connect step.

Do I have to paste code or edit my theme?

No. Connecting your site is the whole setup. The plugin adds the widget for you and works with any properly built theme.

Who can connect or disconnect the site?

Only users who can manage site options, which normally means Administrators. Other roles do not see the Fetchply menu.

Where do I train my agent or restyle the widget?

In your dashboard. The Manage on Fetchply card links to Train your agent, Customize widget, Inbox, and Analytics. What you save there applies automatically, with nothing to re-save here.

Can I hide the widget without disconnecting?

Yes. Untick Show the chat widget on my site and click Save. The status becomes Hidden and visitors stop seeing it, while your connection and agent stay as they were.

Will it slow down my site?

The widget script loads in the footer and is deferred, so it does not hold up your content. While hidden, or before you connect, nothing loads.

The widget isn’t showing on my site.

Check three things in order. The page should say Connected to your agent’s name. Show the chat widget on my site should be ticked and saved. Then clear your caching or optimization plugin’s cache, since some strip or defer scripts they don’t recognize. Caching is otherwise fine: the widget is a small script tag that cached pages serve like any other asset. Clear the cache too if you restyled the widget and still see the old look.

What happens after I choose Create a new agent?

Fetchply opens the normal onboarding, including website setup and plan selection. When you finish, the new agent is connected to this WordPress site automatically and its chat widget is switched on. Keep setup in the same tab so the connection can finish.

I got “This connect link expired or did not match this browser session.”

Connect links are single use. New-agent setup must finish within 12 hours in the same browser tab and signed-in WordPress administrator session; existing-agent selection should be completed in that session too. If setup expired, click Connect to Fetchply again. Your Fetchply agent is not deleted.

I don’t see the WooCommerce card.

It appears only when your site is connected and WooCommerce is active. Otherwise you will see Connect your site to Fetchply and make sure WooCommerce is active first. Activate WooCommerce, finish connecting, then reload.

WooCommerce said access was not approved.

That happens when the approval screen is declined or closed early. Nothing was shared and nothing changed on your store. Click Connect WooCommerce to try again.

How do I revoke WooCommerce access?

Two steps. In WooCommerce > Settings > Advanced > REST API, revoke the Fetchply key. Then remove the store under Integrations in your dashboard. Your agent keeps working for everything else.

What does Disconnect do?

It removes the widget and deletes the few settings the plugin saved. Your account, agent, and training are untouched, so reconnecting is one click. To switch agents, disconnect and connect again, choosing the agent you want. Revoking WooCommerce access is separate.

What happens if I delete the plugin?

Every option it created is removed, leaving nothing in your database. Your Fetchply account and agent are not affected.

Can I use it on more than one site?

Yes. Install and connect it on each site. Several sites can share one agent, or each can have its own.

Does it work on WordPress multisite?

Yes, one site at a time. Connect each site from its own Fetchply page. There is no network-wide setting.