Title: Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System Author: DevItems Published: juni 29, 2022 Last modified: apríl 8, 2026 --- Search plugins ![](https://ps.w.org/support-genix-lite/assets/banner-772x250.png?rev=3386795) ![](https://ps.w.org/support-genix-lite/assets/icon-256x256.png?rev=3386795) # Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System By [DevItems](https://profiles.wordpress.org/devitemsllc/) [Download](https://downloads.wordpress.org/plugin/support-genix-lite.1.4.44.zip) * [Details](https://fao.wordpress.org/plugins/support-genix-lite/#description) * [Reviews](https://fao.wordpress.org/plugins/support-genix-lite/#reviews) * [Installation](https://fao.wordpress.org/plugins/support-genix-lite/#installation) * [Development](https://fao.wordpress.org/plugins/support-genix-lite/#developers) [Support](https://wordpress.org/support/plugin/support-genix-lite/) ## Description #### Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24/7 Chatbot, Smart Automation, and Reports **Support Genix** is a powerful, **AI-powered helpdesk plugin** for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with **AI-powered reply generation**, ** create knowledge base docs with AI** and enhance customer satisfaction with **24/ 7 automated chatbot support**. Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With **unlimited tickets, agents, and customers**, plus advanced **AI features**, custom fields, and automated notifications, you’ll never miss an important issue again. ### 👇 Helpful Links to Get Started 🔎 [Learn More](https://supportgenix.com/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore) | 📄 [Documentation](https://supportgenix.com/docs/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs) | 📍 [Roadmaps](https://supportgenix.com/roadmaps/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps) | 🚀 [Explore Pro](https://supportgenix.com/pricing/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro) ### 🚀 Everything You Need for Smarter Customer Support Support Genix is a **great alternative** to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering **enterprise-level features** at a fraction of the cost, with **no per-agent pricing** and **lifetime plans available**. Perfect for **e-commerce stores**, **digital product sellers**, **agencies**, ** SaaS companies**, **educational platforms**, **membership sites** etc. ### 🤖 AI-Powered Features (New!) Transform your support workflow with cutting-edge artificial intelligence: * **Help Me Write** – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%. * **AI-Powered Chatbot** – Provide instant answers 24/7 from your knowledge base, reducing ticket volume by 40%. * **AI Writing Assistant** – Create comprehensive help documentation 10x faster using OpenAI and Claude. **See AI Features in Action:** 👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%. 👉 Watch how the AI Chatbot answers customer questions 24/7 using your knowledge base. 👉 Learn how to create professional help articles in minutes with AI Writing Assistant. ### ⚡ Core Features That Scale With You * **Unlimited Everything** – No restrictions on tickets, agents, or customers. Scale without limits or extra costs. * **Knowledge Base Management** – Build a self-service help center that empowers customers to find answers instantly. * **Advanced Integrations** – Connect with WooCommerce and Envato to enhance your support workflow. * **Email to Ticket Conversion (Pro)** – Automatically convert incoming emails into organized support tickets. * **Advanced Integrations (Pro)** – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more. * **Smart Documentation Suggestions (Pro)** – Automatically suggest relevant help articles while customers create tickets. * **Support Tickets Report** – Track ticket activity, response performance, and user interactions. * **Knowledge Base Analytics** – Track user engagement, content performance, and search behavior. * **AI-Powered Chatbot Analytics** – Track chatbot performance and optimize your automated support strategy. * **Complete Customization** – Custom fields, ticket categories, role-based permissions, and branding options. ### 📊 Powerful Analytics & Reporting Track every metric that matters with comprehensive analytics dashboards: * **Support Tickets Report** – Track ticket activity, response performance, and user interactions. * **Knowledge Base Analytics** – Monitor user engagement, content performance, and search behavior. * **AI Chatbot Analytics** – Track chatbot performance and optimize your automated support strategy. See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality. ### ▶️ Video Tutorial Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient. ### ❤️ Free Features **AI-Powered Tools** * Help Me Write (AI Reply Assistant) (New) * AI-Powered Chatbot (New) * AI Chatbot Analytics & Tracking (New) * AI Writing Assistant for Knowledge Base (New) * Chatbot-Only Documentation Mode (New) * Smarter Knowledge Base Analytics (New) **Ticket Management** * Unlimited Tickets * Ticket Categories * Ticket Custom Fields * Ticket Priority System * Ticket Status * Ticket Transfer * Support Tickets Report * Undo Feature for Agents * Category Order Management * Automatic Agent Assignment **Knowledge Base & Documentation** * Knowledge Base Management (New) * Knowledge Base Layout & Style Customization (New) * Full Site Editing (FSE) Support * BetterDocs Migration Tool **Team & User Roles** * Unlimited Agents * Unlimited Customers * Agent Roles & Permissions * Multiple Role Assignment **Communication & Workflow** * Email Notifications * Saved Replies * Filters & Sorting **Integrations & Compatibility** * WooCommerce Integration * Envato Marketplace Integration * Fluent Support Migration Tool * Multisite Support * WPML Compatibility * Multilingual Support **Setup & Design** * Setup Wizard * Fully Responsive Design ### 🔥 Pro Features **AI & Automation** * Ticket Creation via Chatbot (New) * Smart Documentation Suggestions (New) * Auto Close Inactive Tickets * Auto-Trash & Auto-Delete Tickets * Conditional Logic for Custom Fields (New) **Ticket Management** * Email to Ticket Conversion * Mailbox Binding & Management (New) * Ticket Transfer Between Mailboxes * Ticket Tagging System * Ticket Hotlink Sharing * Customizable Text Editor Height **Integrations** * WooCommerce Integration (Advanced) * Easy Digital Downloads (EDD) Integration * WhatsApp Integration * Slack Integration * FluentCRM Integration * Tutor LMS Integration * BetterDocs Integration * Webhook Integration (Incoming & Outgoing) **Analytics & Performance** * Performance Insights * Weekend & Holiday Settings **User Access & Login** * Login with Google & Envato 👉 **Explore the full power!** [Upgrade to Support Genix Pro](https://supportgenix.com/pricing/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro). ### 🤝 Why Businesses Choose Support Genix **🚀 Effortless Ticket Management** Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered. **🛠️ Customizable Support System** Tailor your support process to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with your customers and team. **👥 Multi-Agent Support** Collaborate with your team efficiently. Multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly. **📱 Email Notifications & Auto-Updates** Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request. ### ❤️ Support Genix Lite Features **AI-Powered Tools:** **✅ Help Me Write (New)** – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions. **✅ AI-Powered Chatbot (New)** – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24/7 automated support. **✅ AI Chatbot Analytics (New)** – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps. **✅ AI Writing Assistant for Knowledge Base (New)** – Use built-in AI from OpenAI& Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing. **✅ Chatbot-Only Documentation Mode (New)** – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search. **✅ Smarter Knowledge Base Analytics (New)** – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights. **Ticket Management:** **✅ Unlimited Tickets** – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide. **✅ Ticket Categories** – Organize tickets by category, helping your team prioritize and manage support requests more efficiently. **✅ Ticket Custom Fields** – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries. **✅ Ticket Priority System** – Set and filter tickets by priority levels to ensure critical issues receive immediate attention. **✅ Ticket Status** – Track ticket progress with customizable status labels like“ New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”. **✅ Ticket Transfer** – Quickly reassign tickets to the most suitable agent or department for faster issue resolution. **✅ Support Tickets Report** – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity. **✅ Undo Feature for Agents** – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy. **✅ Category Order Management** – Easily reorder support ticket categories with drag-and-drop functionality for better organization. **✅ Automatic Agent Assignment** – Automatically assign tickets to agents based on predefined rules. If no agent is assigned, the system assigns the ticket to the first replying agent. **Knowledge Base & Documentation:** **✅ Knowledge Base Management (New)** – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly. **✅ Knowledge Base Layout & Style Customization (New)** – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly. **✅ Customizable Layouts + FSE Support** – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility. **✅ BetterDocs Migration Tool** – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure. **Team & User Roles:** **✅ Unlimited Agents** – Add as many agents as needed to support your team’s growth, with no restrictions on user access. **✅ Unlimited Customers** – Serve an unlimited number of customers, allowing your business to grow without support system limitations. **✅ Agent Roles & Permissions** – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration. **✅ Multiple Role Assignment** – Assign multiple roles to users simultaneously for flexible permission management across teams. **Communication & Workflow:** **✅ Email Notifications** – Get instant email notifications for every new ticket and update, ensuring you never miss an important request. **✅ Saved Replies** – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction. **✅ Filters & Sorting** – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined. **Integrations & Compatibility:** **✅ WooCommerce Integration** – View customer order history directly within support tickets for instant purchase context and faster resolution. **✅ Fluent Support Migration Tool** – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching. **✅ Multisite Support** – Full compatibility with WordPress Multisite networks for managing support across multiple sites. **✅ WPML Compatibility** – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers. **✅ Multilingual Support** – Easily translate the plugin into any language. Fully compatible with popular translation plugins for seamless localization. **Setup & Design:** **✅ Setup Wizard** – Quick and easy setup process with guided wizard for faster onboarding and configuration. **✅ Fully Responsive Design** – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design. ### 🔥 Premium Features (Support Genix Pro) **AI & Automation:** **✅ Ticket Creation via Chatbot (New)** – Allow customers to create support tickets directly from the chatbot when questions require human assistance, with full conversation context. **✅ Smart Documentation Suggestions (New)** – Display relevant help articles from your knowledge base while customers create tickets, reducing incoming support volume by up to 40%. **✅ Auto Close Inactive Ticket** – Automatically close resolved tickets after a set period, keeping your helpdesk clean and workflow organized. **✅ Auto-Trash & Auto-Delete Tickets** – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized. **✅ Conditional Logic for Custom Fields (New)** – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need. **Ticket Management:** **✅ Email to Ticket Conversion** – Convert incoming emails into tickets automatically via email piping, streamlining your workflow for faster response times. **✅ Mailbox Binding & Management (New)** – Associate email addresses with support tickets for organized multi-mailbox management, automatic routing, and department- based handling. **✅ Ticket Transfer Between Mailboxes** – Move tickets across mailbox categories for better organization, departmental routing, and workload distribution. **✅ Ticket Tags** – Organize and prioritize tickets with customizable tags for quick sorting and easy identification of customer issues. **✅ Ticket Hotlink** – Provide customers with secure, one-click access to their tickets. Each hotlink automatically logs the customer into the support portal without manual sign-in. **✅ Customizable Text Editor Height** – Adjust the text editor height to match your team’s preferences for comfortable ticket creation and replies. **Integrations:** **✅ WooCommerce Integration (Advanced)** – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders. **✅ Webhook Integration** – Integrate with external services like Zapier, HubSpot, and more to automate ticket updates across your tech stack. **Analytics & Performance:** **✅ Performance Insights** – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, or monthly. Key support metrics delivered directly to your inbox. **✅ Weekend & Holiday Settings** – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control. **User Access & Login:** **✅ Login with Google & Envato** – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers. **More:** **✅ Priority Support** – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers. More features and enhancements coming with regular updates! 🚀 Upgrade today to unlock all these powerful tools and take your customer support to the next level! 👉 **Explore the full power!** [Upgrade to Support Genix Pro](https://supportgenix.com/pricing/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro). ### ⚡ Powerful Integrations Available in Support Genix Connect with the tools you already use! Manage queries faster with powerful integrations. 🚀 **🛒 Connect Your Digital Marketplace** * **Envato Marketplace Integration** – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly. **💬 Reach Customers Wherever They Are** * **WhatsApp Integration (Pro)** – Support customers on WhatsApp with automatic ticket creation. * **Slack Integration (Pro)** – Get real-time ticket updates via Slack for better team collaboration. **💡 Seamless eCommerce Support** * **WooCommerce Integration** – Manage WooCommerce customer queries and orders directly in Support Genix. * **EDD Integration (Pro)** – Simplified support for Easy Digital Downloads with seamless ticket management. **🎯 Amplify Your Marketing & Learning Tools** * **FluentCRM Integration (Pro)** – Efficient CRM management of customer relations and communications. * **Tutor LMS Integration (Pro)** – Manage support tickets for students, courses, and instructors. **📉 Reduce Ticket Volume Automatically** * **BetterDocs Integration (Pro)** – Auto-suggest relevant articles before tickets are created to reduce volume. All integrations work out of the box with no technical expertise needed. 👉 **Explore the full power!** [Upgrade to Support Genix Pro](https://supportgenix.com/pricing/?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro). ### 🎬 Community Tutorials Learn from our amazing community members who’ve created helpful tutorials: ## Screenshots * [[ * All-in-One Dashboard – Manage Every Support Ticket from a Single Screen! * [[ * Help Me Write (AI Reply Assistant) Professional Replies in Seconds – Save 60% Response Time! * [[ * 24/7 AI Chatbot Answers Questions Instantly – Reduce Tickets by 40%! * [[ * AI Writing Assistant – Create Help Articles 10x Faster! * [[ * Create Tickets in Seconds – Simple Form with Powerful Features! * [[ * Customer Self-Service Portal – Let Users Submit & Track Tickets 24/7! * [[ * Complete Ticket History – See Every Reply, Note & Action in One View! * [[ * Manage and organize all Knowledge Base articles for faster self-service support. * [[ * Smart Auto-Assignment – Route Tickets to the Right Agent Automatically! * [[ * Track Team Performance – Powerful Analytics & Real-Time Insights! * [[ * Organize Tickets by Category – Route Support Requests to the Right Team! * [[ * Pre-Written Replies – Answer Common Questions in One Click! * [[ * Instant Email Alerts – Stay Updated on Every Ticket Action & Reply! * [[ * Custom Ticket Fields – Collect Exactly the Information You Need! * [[ * Granular Permissions Control – Define What Each Team Member Can Access! ## Blocks This plugin provides 2 blocks. * SG: Archive Docs * SG: Single Docs ## Installation 1. Install that plugin via your WordPress dashboard 2. Then activate the plugin 3. Access your new support center from the **Support Genix** menu item in your dashboard ## FAQ ### Is there a limit to how many support tickets I can manage? **Absolutely not!** Both the free and Pro versions support unlimited tickets, unlimited customers, and unlimited agents. Your support capacity will never be restricted by our plugin. ### How does the AI Chatbot work? The AI Chatbot uses your Knowledge Base content to provide instant answers to customer questions 24/7. When a visitor asks a question, the chatbot intelligently searches your documentation and delivers relevant answers automatically. It can be displayed as a floating widget across your entire site. You can also track chatbot performance with built-in analytics including conversation history, daily trends, and helpfulness rates. ### What AI providers does Support Genix support? Support Genix supports **Support Genix AI**, **OpenAI (GPT)**, and **Claude (Anthropic)** for AI-powered features like AI Ticket Reply, AI Docs Writer, and AI Chatbot. Support Genix AI is our built-in AI service that includes free credits, so you can start using AI features immediately without setting up external API keys. ### Does Support Genix include a Knowledge Base? **Yes!** Support Genix includes a full-featured Knowledge Base system in the free version. You can create and organize help documentation with categories, tags, and authors. It includes an **AI Docs Writer** to generate professional help articles quickly, Full Site Editing (FSE) compatibility, style customization, and built-in analytics to track content performance and user search behavior. The Knowledge Base also powers the AI Chatbot for automated support. ### Can I migrate from other helpdesk or documentation plugins? **Yes!** Support Genix includes built-in migration tools for both tickets and documentation. You can import tickets, customers, and conversation history from other helpdesk plugins, and migrate your existing documentation into the Support Genix Knowledge Base — with one-click migration that preserves your existing data structure. ### Is there a customer-facing support portal? **Yes!** Support Genix includes a modern, React-based customer portal that you can embed on any page using the `[supportgenix]` shortcode. Customers can submit new tickets, track existing ones, and manage their support requests — all from a responsive, easy-to-use interface. Guest ticket submission is also supported. ### Does it work with WooCommerce? **Yes!** Support Genix integrates with WooCommerce, allowing agents to view customer order history directly within support tickets for instant purchase context and faster resolution. ### Does Support Genix support multiple languages? **Yes!** Support Genix is fully compatible with **WPML** and **Polylang** for multilingual support. The plugin already includes translations for 10 languages — German, Spanish, French, Italian, Polish, Portuguese, Turkish, and Ukrainian — and is fully translation- ready for any additional language. ### Is Support Genix GDPR compliant? **Yes, 100%.** Core ticket functionality stores all data securely within your WordPress database. Users maintain complete control over their personal information and can remove personal data from their account at any time. Optional AI and third-party integrations (OpenAI, Claude, Google, etc.) may transmit data to external services when enabled. ### Can I use Support Genix on multiple websites? **Yes!** The free version can be used on unlimited websites with no restrictions. The Pro version has pricing plans for multiple websites — depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively. ### Does Support Genix work with my theme? **Yes!** Support Genix is designed to work with any WordPress theme. The admin dashboard and customer portal are built as self-contained React applications, so they are not affected by your theme’s styling. The Knowledge Base supports both classic themes and modern Full Site Editing (FSE) themes with dedicated Gutenberg blocks. ### Can I customize the ticket submission form? **Absolutely!** Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers. ### Will Support Genix slow down my WordPress site? **Not at all!** Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets. ### How secure is Support Genix? **Extremely secure.** We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information. ## Reviews ![](https://secure.gravatar.com/avatar/33fadaf8aef05d4f5ce5153c47ec1ecc45fa47b6bb54f6c06825ee4abfe32321? s=60&d=retro&r=g) ### 󠀁[This plugin is a beast](https://wordpress.org/support/topic/this-plugin-is-a-beast-2/)󠁿 [Vassos Hadjivassiliou](https://profiles.wordpress.org/more2think/) oktober 14, 2025 1 reply The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. How amazing is that. This plugin is definitely recommended to anyone who need a live chat support and ticketing system with AI chatbots. Cheers to the developers. ![](https://secure.gravatar.com/avatar/9c9cfd7c1d8a36d48e44e26285afae83616a05b38537bfdeb92b151d6a6df8c9? s=60&d=retro&r=g) ### 󠀁[Buggy and doesn’t inherit styles.](https://wordpress.org/support/topic/buggy-and-doesnt-inherit-styles/)󠁿 [Josh S](https://profiles.wordpress.org/spasso888/) august 1, 2025 1 reply I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some reason every single page on my WordPress is now issuing a 404 error when I view the website. Literally my whole website is a 404 minus the home page. For no blocks templates this only allows one shortcode. The Knowledge Base area seems to work if i direct link to it, however there’s no shortcode for that. It doesn’t seem to inherit my theme buttons or style elments. It has basic style features so if you’re concerned about your brand throw it out the window with this plugin. You’re forced to use their style unless you’re good at CSS. ![](https://secure.gravatar.com/avatar/fc2f9cebd75ecd145f1e34aa1a39252787b57a71e78dfd64f0cfcac6ab4a5e57? s=60&d=retro&r=g) ### 󠀁[Was a good quality support plugin](https://wordpress.org/support/topic/very-good-quality-support-plugin/)󠁿 [Pieter](https://profiles.wordpress.org/pieter/) januar 7, 2025 Price policy changed a lot over time. :-(Free version was good until updates screwed up … ![](https://secure.gravatar.com/avatar/0263b7ee345df75beb23f54c4f689367fb3b501bf86d40807010fe4fcfe302ce? s=60&d=retro&r=g) ### 󠀁[Quality plugin and amazing support](https://wordpress.org/support/topic/quality-plugin-and-amazing-support/)󠁿 [jkellis](https://profiles.wordpress.org/jkellis/) august 21, 2024 1 reply This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy- to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin. ![](https://secure.gravatar.com/avatar/80c23725b9568f8c0b34ee19da7fd24a06ade8a019220256eab3e05f9fdfe31a? s=60&d=retro&r=g) ### 󠀁[Ashim & team provide 5-star support](https://wordpress.org/support/topic/ashim-team-provide-5-star-support/)󠁿 [angelalgibson](https://profiles.wordpress.org/angelalgibson/) apríl 17, 2024 1 reply We use this ticketing system daily and find it extremely useful to manage day-to- day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. Support Genix team is phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come. THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us! ![](https://secure.gravatar.com/avatar/8fdf5e1b2aeaf44495d6ade3c7e2c42ac9536dfdc3674d6e1219c4aaccc369a9? s=60&d=retro&r=g) ### 󠀁[Super extension](https://wordpress.org/support/topic/super-extension-46/)󠁿 [myroqya](https://profiles.wordpress.org/myroqya/) mars 25, 2024 1 reply Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème. Yassine [ Read all 9 reviews ](https://wordpress.org/support/plugin/support-genix-lite/reviews/) ## Contributors & Developers “Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System” is open source software. The following people have contributed to this plugin. Contributors * [ DevItems ](https://profiles.wordpress.org/devitemsllc/) * [ Nazmul Huda ](https://profiles.wordpress.org/nazmulhudadev/) * [ Aslam Hasib ](https://profiles.wordpress.org/aslamhasib/) * [ Tarek Aziz ](https://profiles.wordpress.org/tarekht/) [Translate “Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System” into your language.](https://translate.wordpress.org/projects/wp-plugins/support-genix-lite) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/support-genix-lite/), check out the [SVN repository](https://plugins.svn.wordpress.org/support-genix-lite/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/support-genix-lite/) by [RSS](https://plugins.trac.wordpress.org/log/support-genix-lite/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### Version: 1.4.44 – Date: 06 April, 2026 * Added: New email template placeholders for ticket track ID, priority, and assigned user. * Improved: Email template rendering with CSS inlining for better email client compatibility. * Improved: Ticket details page loading experience during navigation. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.43 – Date: 15 March, 2026 * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.42 – Date: 12 March, 2026 * Added: Change ticket user from the ticket details sidebar. * Added: Edit ticket user info from the ticket details sidebar. * Added: Display user custom fields in the ticket details sidebar. * Improved: Earlier validation of custom fields during ticket creation. * Improved: Database compatibility by replacing generated columns with regular columns. * Improved: Added nocache headers to all REST API responses. * Improved: Simplified WooCommerce and Envato integration settings. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Envato support expiry validation. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.41 – Date: 04 March, 2026 * Added: WooCommerce integration to display customer order history within tickets for agents. * Added: Chat sessions now show whether they were initiated from the main site or a specific embed. * Added: Chat sessions now display the page URL where the conversation started. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.40 – Date: 18 February, 2026 * Added: Ticket current viewers indicator to show who is actively viewing a ticket. * Improved: Ticket and reply content formatting for a better user experience. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Automatic ticket creation issue for new WooCommerce orders. * Fixed: Chat history access permission issue. * Fixed: Docs count issue in multiple knowledge base setups. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.39 – Date: 16 February, 2026 * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.38 – Date: 09 February, 2026 * Added: Classic UI view mode for Knowledge Base screens. * Added: “Change ticket user” permission for agents while creating tickets. * Improved: Multilingual compatibility with WPML and Polylang. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.37 – Date: 26 January, 2026 * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.36 – Date: 20 January, 2026 * Added: Support Genix AI for instant access to AI features without API keys. Free credits included. * Added: Chat History & Analytics to track conversations, daily trends, peak hours, and helpful rates. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.35 – Date: 23 December, 2025 * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.34 – Date: 03 December, 2025 * Added: Smart Knowledge Base navigation with expandable categories for easier browsing. * Added: Option to select preferred AI model for improved response quality. * Added: Lightbox for Knowledge Base article images, with an option to disable it. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. * Tested: Compatibility with the latest version of WordPress. #### Version: 1.4.33 – Date: 17 November, 2025 * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.32 – Date: 12 November, 2025 * Added: Option to set and control the auto-refresh of the ticket list for agents. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.31 – Date: 09 November, 2025 * Added: Smart sorting for the Need Reply filter, with an option to enable or disable it. * Added: Additional placeholders for saved replies and email templates. * Improved: Option to disable replies on closed tickets based on system settings. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Docs suggestion issue for a smoother and more user-friendly experience. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.30 – Date: 30 October, 2025 * Added: AI Chatbot to instantly answer user queries using your Knowledge Base content. * Added: AI Writing Assistant to quickly generate Knowledge Base articles in minutes. * Added: Knowledge Base Module to create, organize, and display help documentation within your workspace. * Added: Feature to display Knowledge Base articles directly inside the AI Chatbot. * Added: Style customization options for faster and easier Knowledge Base design personalization. * Added: Knowledge Base Analytics to track engagement, content performance, search behavior, and chatbot queries. * Added: Migration Tool to seamlessly import content from BetterDocs into the Knowledge Base. * Added: Support Tickets Report to monitor ticket activity, response performance, and user interactions. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.29 – Date: 22 October, 2025 * Improved: Minor UI update and optimizations. #### Version: 1.4.28 – Date: 06 October, 2025 * Fixed: “Help Me Write” AI assistance not generating responses issue. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.27 – Date: 01 October, 2025 * Added: “Help Me Write” AI assistance for generating ticket replies. * Added: Auto-assignment rules to automatically set priority for tickets. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Dynamic placeholder issue in saved replies. * Fixed: Case sensitivity issue with file extensions. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.26 – Date: 18 September, 2025 * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. #### Version: 1.4.25 – Date: 27 August, 2025 * Added: Ticket priority system with options to set and filter by priority. * Added: Multiple role selector support for users. * Added: Undo feature for agents when creating replies and notes. * Improved: Overall plugin performance and stability for smoother, more reliable usage. * Fixed: Minor bugs and issues to enhance functionality and user experience. ## Commercial plugin This plugin is free but offers additional paid commercial upgrades or support. [View support](https://supportgenix.com/contact/) ## Meta * Version **1.4.44** * Last updated **6 dagar ago** * Active installations **1,000+** * WordPress version ** 5.0 or higher ** * Tested up to **6.9.4** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/support-genix-lite/) * Tags * [AI Chatbot](https://fao.wordpress.org/plugins/tags/ai-chatbot/)[customer support](https://fao.wordpress.org/plugins/tags/customer-support/) [helpdesk](https://fao.wordpress.org/plugins/tags/helpdesk/)[knowledge base](https://fao.wordpress.org/plugins/tags/knowledge-base/) [Support Ticket](https://fao.wordpress.org/plugins/tags/support-ticket/) * [Advanced View](https://fao.wordpress.org/plugins/support-genix-lite/advanced/) ## Ratings 4.4 out of 5 stars. * [ 7 5-star reviews ](https://wordpress.org/support/plugin/support-genix-lite/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/support-genix-lite/reviews/?filter=4) * [ 1 3-star review ](https://wordpress.org/support/plugin/support-genix-lite/reviews/?filter=3) * [ 1 2-star review ](https://wordpress.org/support/plugin/support-genix-lite/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/support-genix-lite/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/support-genix-lite/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/support-genix-lite/reviews/) ## Contributors * [ DevItems ](https://profiles.wordpress.org/devitemsllc/) * [ Nazmul Huda ](https://profiles.wordpress.org/nazmulhudadev/) * [ Aslam Hasib ](https://profiles.wordpress.org/aslamhasib/) * [ Tarek Aziz ](https://profiles.wordpress.org/tarekht/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/support-genix-lite/)